Help Centre

From the Floater Home tab, click Create Rotation. You'll be asked for:

• A handle name - Floater creates a matching Slack user group with this handle (e.g. @platform-oncall).
• The members who'll rotate through on-call duty.
• How often it rotates, and how many people cover each shift at once.
• A start date/time and timezone.
• Which channels get notified when on-call changes.

You'll see a preview of the schedule before confirming - nothing is created until you review and submit.

Rotations run on a simple interval: every N hours, days, weeks, or months, on-call moves to the next person (or group of people) in the list. There's no limit on team size, and you can put more than one person on call at once by increasing the shift size.

Floater also supports an optional announcement time, separate from the shift-change time itself - handy if your rotation changes hands at midnight but you'd rather the "who's on call today" reminder posted at 9am instead.

Every rotation on your Home tab has a Rotation Menu dropdown, which is where everything about it gets managed:

• 📋 Manage Queue - see upcoming shifts and configure overrides.
• 🛠️ Edit Rotation - change members, interval, or notification settings.
• 🎨 Customize Channel Message - edit the message posted when on-call changes.
• 📄 Technical info - the rotation's ID, team ID, and creation date, for support/debugging.
• 👑 Change Owners - owners only.
• 🔐 Manage Permissions - owners only.
• 🗑️ Delete Rotation - owners only, with a confirmation step.

Whoever creates a rotation becomes its first owner. Owners have full administrative control - they can change who else owns the rotation, manage permissions, and delete it.

Anyone on the rotation's roster who isn't an owner is a member. Members can still manage the queue, edit the schedule, and customize the channel message - just not the owner-only actions above.

Your Home tab groups rotations into Rotations you own, Rotations you're part of, and Other rotations so it's always clear what you can do with each one.

Overrides handle the one-off cases - someone's sick, covering a colleague, or swapping a shift - without touching the underlying schedule. Open Manage Queue → Configure on any rotation to add one: pick who's covering and the time window, and Floater takes care of the rest.

Once the override window ends, on-call automatically reverts to whoever the regular schedule says it should be - no manual cleanup needed.

Open Rotation Menu → Customize Channel Message to edit what gets posted when on-call changes, using Slack's full rich text editor (bold, italics, links, lists).

Insert dynamic variables from the dropdown to keep the message accurate automatically:

• Rotation name
• Rotation user group
• Assignee(s) - who's on call right now
• Next assignee(s) / Assignee(s) after next
• Previous assignee(s)

Click My Notifications on the Home tab to turn off your own "you're now on-call" DMs - useful on fast-cycling rotations where an hourly ping gets old fast. This only affects your personal DMs; channel announcements and everyone else's notifications are unaffected.

• /floater - who's on call right now, across every rotation.
• /floater [handle] - detail and upcoming shifts for one rotation, e.g. /floater platform-oncall.
• /floater me - your own on-call status across every rotation you're part of.
• /floaterhelp - a quick reminder of all of the above, right in Slack.

Every workspace starts with a 14-day free trial and unlimited rotations - no credit card required. After the trial, plans scale by number of active rotations, not by team size, so you can add as many people as you need at no extra cost. See current pricing.

You can change your plan at any time from Manage Account on the Home tab. If you're ever over your plan's rotation limit, the oldest rotations keep running and newer ones pause until you upgrade or free up space.